Delete your Inzenda account

Inzenda is a service of Inzenda AB (559480-1580). This page says how to delete your Inzenda account, on the web and in the app, what is deleted, what is kept, and why.

How to delete the account

In the app: open Account and tap Delete account. The app shows what is deleted and what is kept, then opens inzenda.se, where one more tap deletes the account.
On the web: sign in at inzenda.se, open My account and choose Delete account.
By e-mail: if you cannot get in, e-mail support@inzenda.se from the account's address and say that you want the account deleted. We delete it and reply within 30 days.

If you are the only person with full access to a company, the account cannot be deleted until you have given someone else full access or closed the company in Inzenda. Demo companies do not count.

What is deleted

The account and its sign-in: name, e-mail address, password, passkeys and two-step verification codes. Your sessions, your phones' notification addresses, the assistants you connected and your demo companies. The account is deleted as soon as you confirm. Copies in backups are gone within 35 days.

What is kept, and why

The companies' books. Vouchers, receipts, payroll, tax returns and annual reports belong to the company, not to your account. The company must keep them for seven years under the Bookkeeping Act (chapter 7 section 2), so they stay with the company when your account is deleted. Your name stays beside what you did, because the books must show who did what.
If you are an employee, your pay, absence and supporting documents stay with your employer, who is responsible for them and keeps them under the Bookkeeping Act.
Your acceptance of the terms is kept with your e-mail address, as evidence of the agreement.

Delete some data without deleting your account

You can remove some data and keep the account. Sign in at inzenda.se:

Drafts: delete a draft annual report, payroll run or invoice. The draft is deleted.
Transactions and receipts: delete a transaction, or remove a receipt with Wrong attachment, remove. The receipt file is deleted. A booked transaction stays as a voided entry, and the history shows who removed what and when.
Employees: end the employment in payroll. The person stays in the register, because pay and employer declarations are part of the books.
Sign-ins: sign out on the device, or choose Sign out all other devices in My account.
AI suggestions: turn off AI suggestions on import in the company's settings. No more rows are sent.
A company: choose Leave the company under Access. Your access to the company ends.
Anything else: e-mail support@inzenda.se from the account's address and say what you want deleted. We reply within 30 days.

What is part of a company's books (vouchers, receipts, payroll and tax returns) cannot be deleted for seven years, because the company must keep it under the Bookkeeping Act (chapter 7 section 2). What we delete is gone from the backups within 35 days.

Questions

Questions about your personal data: privacy@inzenda.se. How we process it is in the privacy policy.

Inzenda AB, Sysslomansgatan 20, 112 42 Stockholm, Sweden